Careers at END.

Since opening its doors in 2005 END. has developed, both on the high street and globally online into one of the most influential, forward thinking niche menswear businesses in the UK. Due to our rapid growth END. is looking to expand on both the high street and online. END. is a young entrepreneurial company and we are looking to recruit ambitious individuals who can work in a team environment and to help drive END. forward.

 

Returns Administrator – Silverlink, – Full Time

End has a great opportunity for an enthusiastic, driven and motivated individual to join the End Clothing Internet Team as a full time Returns Administrator You will be accountable for all returns to END. via the website. You will be responsible for converting as many of these returns as possible into sales by offering alternative options to the customer.

You will ultimately be accountable for ensuring the highest possible level of customer service is delivered at all times.

Main Duties

  • To ensure all customer returns are processed in a prompt and efficient manner, within specified returns period over multiple payment platforms
  • To develop and maintain the highest levels of customer service through effectively communicating with customers as to the status of their returns
  • Provide satisfactory resolution to issues created by stock oversell
  • An awareness of potentially fraudulent activity and the relative action to be taken
  • Documenting returns via excel for archiving
  • Management of customer accounts

Essential Skill and Attributes

  • A keen interest in fashion and the brands End works with
  • Excellent written skills
  • Exceptional attention to detail
  • Able to work as part of a team
  • Have a flexible approach to your work
  • Capable of working under pressure and in a fast-paced environment
  • Tidy and organised
  • Excellent time keeping and attendance
  • Understand the importance of meeting deadlines
  • Be prepared to work additional hours from time to time

Applicants are requested to submit a C.V and covering letter outlining why you want to work for End, and what you can bring to the team to [email protected]

Editor – Silverlink – Full Time

We are currently looking for an enthusiastic, driven and talented individual to join the End. web content team as an Editor. The team are responsible for the development and implementation of all the content on the End. Clothing website. The successful candidate should demonstrate a good working knowledge of Adobe Photoshop, an eye for design and possess excellent time management skills.

Main Duties

  • Retouching all raw images from model, stills and location shoots
  • Quality controlling colour accuracy and ensuring product presentation is optimal
  • Working through a high volume of images whilst maintaining quality but pushing productivity
  • To review front end of website ensuring imagery uploaded is of the highest possible standard
  • Assist the Content Manager in identifying areas for improvement to keep us ahead of the competition
  • To demonstrate competitor awareness
  • Assisting Social media and marketing with advertising images and blog entries
  • Direction of editorial shoots on location and in studio

Essential Skill and Attributes

  • Previous professional experience of editorial work in a high volume, fast paced e-commerce brand environment
  • An excellent knowledge of Adobe Photoshop
  • A good level of design ability and creativity
  • An eye for product photography and design
  • Excellent verbal and written communication skills
  • The ability to work as an effective member of a team
  • A high level of attention to detail
  • Excellent time management

Applicants are requested to submit a C.V and covering letter outlining why you want to work for End, and what you can bring to the team to [email protected]

Photographer – Silverlink – Full Time

END. are looking for talented photographers with strong portfolios to join its growing studio team. You should be comfortable and experienced shooting in an e-commerce studio. You will be working alongside photographers, stylists and editors to produce top quality images within END. guidelines for our website, blogs and social media. You should be able to demonstrate an understanding of the balance between creativity and commerciality.

Main Duties

  • Conducting all product shoots, model and still, editorial shoots and blog imagery
  • Maintain consistently high standards for accuracy, image quality and productivity levels
  • Able to work as lead photographer on location shoots
  • Receive creative direction from members of the Content and Social teams, Head Photographer and Content Manager
  • Ensure all raw images are correctly named and processed
  • Continuously seek to improve imagery by showing initiative and pushing new ideas, using industry experience and expertise
  • Maintain studio equipment and follow good practise

Essential Skill and Attributes

  • Relevant photography degree/qualification
  • Professional experience in an e-commerce photography studio
  • Competent in set up, lighting and digital file processing
  • Professional photography portfolio that demonstrates excellence in digital photography, including lighting, composition, colour quality and aesthetics
  • Strong understanding of commercial studio work flow
  • Able to manage multiple projects under tight deadlines
  • Proficient in Capture One
  • Tidy and organised
  • Self driven and keen to push own personal development
  • Excellent time keeping and attendance
  • Be prepared to work additional hours from time to time

Applicants are requested to submit a C.V and covering letter outlining why you want to work for End, and what you can bring to the team to [email protected]

Stock Assistant – Silverlink – Full Time

End has a great opportunity for an enthusiastic, driven and motivated individual to join the END. team. The Warehouse assistant is accountable for the correct maintenance of the stock system. You are responsible for all stock procedures, that goods inward and stock control is well organised and controlled to help support the needs of the business.

Main Duties

  • To assist in the uploading of deliveries
  • Stocktaking of all items sent and received
  • To ensure all new stock is pulled for photography and store
  • To plan and action the most effective way of placing stock into fixtures
  • To manage discrepancies
  • To maintain a clean, tidy and orderly warehouse
  • To actively follow and promote company health and safety

Essential Skill and Attributes

  • A keen interest in fashion and the brands End works with
  • Exceptional attention to detail
  • Able to work as part of a team
  • Have a flexible approach to your work
  • Capable of working under pressure and in a fast-paced environment
  • Tidy and organised
  • Excellent time keeping and attendance
  • Understand the importance of meeting deadlines
  • Be prepared to work additional hours from time to time
  • Please note, this role involves physical work including lifting and stretching

Applicants are requested to submit a C.V and covering letter outlining why you want to work for End, and what you can bring to the team to [email protected]

Model – Silverlink – Full Time

END. are looking for in house models to join the END. Styling and Studio team. You will be working closely with photographers and stylists to produce the desired looks and to finish photo shoots on schedule.

Main Duties

  • You will primarily be modeling in-house at END HQ. From time to time you might work in other venues, photographic studios or various other locations depending on the needs of the shoot.
  • You will take direction from photographers and stylists or strike suitable interpretive poses for promotion and selling of product
  • You should have good grooming and a willingness to look after yourself through diet, sleep and exercise.
  • You will need to maintain a pleasant, professional attitude
  • You must manage timekeeping effectively and have the patience, stamina and fitness to cope with long periods of standing
  • You will assist the studio in basic duties when not modeling including steaming, collection and returning of stock, lacing, tidying
  • You will cross sell product on to the front end of the END. Website, as requested, when not modelling

Essential Attributes

  • Height 5'11 – 6'2
  • Chest 36" – 40"
  • Waist 30" – 32"
  • Inside leg 32" – 34"

Applicants are requested to submit their portfolio to [email protected]

Customer Services Assistant – Silverlink – Full Time

End has a great opportunity for an enthusiastic, driven and motivated individual to join the End Clothing Internet Team as a full time Customer Services Assistant. You will be responsible for achieving the highest possible levels of customer service whilst driving sales within the department.

Main Duties

  • To develop and maintain an exceptional level of customer service
  • To provide a personal shopping experience for every customer
  • To build a strong returning customer base
  • To be proactive in pushing sales within the department
  • To provide customers with excellent product and industry knowledge
  • To provide customers with satisfactory resolution to issues created by external partners
  • To respond promptly to any fraudulent activity

Essential Skill and Attributes

  • A keen interest in fashion and the brands End works with
  • Exceptional attention to detail
  • Able to work as part of a team
  • Have a flexible approach to your work
  • Capable of working under pressure and in a fast-paced environment
  • Tidy and organised
  • Excellent time keeping and attendance
  • Understand the importance of meeting deadlines
  • Be prepared to work additional hours from time to time

Applicants are requested to submit a C.V and covering letter outlining why you want to work for End, and what you can bring to the team to [email protected]

Returns Manager – Silverlink – Full Time

End has a great opportunity for an enthusiastic, driven and motivated individual to join the End Clothing Internet Team as a full time Returns Manager. You will be accountable for all returns to END. via the website. You will be responsible for converting as many of these returns as possible into sales by offering alternative options to the customer. You will ultimately be accountable for ensuring the highest possible level of customer service is delivered at all times.

Main Duties

  • To ensure the returns team deal with all customer requests in an enthusiastic and friendly manner
  • To develop and maintain the highest levels of customer service through effectively communicating with customers as to the status of their returns
  • Provide satisfactory resolution to issues created by stock oversell
  • To ensure all customer returns are processed in a prompt and efficient manner, within specified returns period over multiple payment platforms
  • Train the team to implement a thorough inspection of all returned items for signs of wear or damage
  • An awareness of potentially fraudulent activity and the relative action to be taken
  • Documenting returns via excel for archiving
  • Management of customer accounts

Essential Skill and Attributes

  • A keen interest in fashion and the brands End works with
  • Excellent written skills
  • Exceptional attention to detail
  • Able to work as part of a team
  • Have a flexible approach to your work
  • Capable of working under pressure and in a fast-paced environment
  • Tidy and organised
  • Excellent time keeping and attendance
  • Understand the importance of meeting deadlines
  • Be prepared to work additional hours from time to time

Applicants are requested to submit a C.V and covering letter outlining why you want to work for End, and what you can bring to the team to [email protected]

PPC Executive – Silverlink – Full Time

END. have a great opportunity for a PPC expert to join its Marketing Team and manage our PPC and shopping campaigns across all search engines. You will be responsible for supporting the Marketing Manager in leading the strategy, daily management, operation and delivery of our PPC campaigns.

We are looking for candidates that are data focused, with strong analytical minds. It would be advantageous if you can draw upon experience within Retail or with Retail clients.

This is a fantastic opportunity for a performance marketeer to take ownership and management of large campaigns on the client side.

Main Duties

  • Define PPC strategy for the business
  • Increase revenue by creating campaigns that drive quality traffic to the site
  • Optimise performance and grow PPC and shopping campaigns against KPIs
  • Continually improve campaign results through split testing and ongoing campaign optimisation
  • Monitoring budget and spend levels
  • Liaise with merchandising team to ensure key stock lines are promoted
  • Analyse and produce clear, regular and accurate reports
  • Work with our in-house content team to keep all banners up-to-date and relevant

Desired Skills and Experience

  • Previous experience and knowledge in PPC, either agency or client side, with a track record of supporting and adding value to the business through PPC
  • Experience managing retail campaigns in PPC and shopping campaigns
  • Commercially focused and driven, with the ability to work towards KPIs and manage budgets
  • Strong analytical skills with the ability to monitor PPC and shopping campaigns
  • Excellent communication and written skills
  • Experience of web analytics tools
  • Good time keeping and ability to meet deadlines
  • A keen interest in fashion and the brands END. works with
  • Originality and creativity

Applicants are requested to submit a C.V and covering letter outlining why you want to work for End, and what you can bring to the team to [email protected]

Flagship Store Deputy Manager - Grainger St. – Full Time

END. is looking for an experienced Deputy Manager to assist the Store Manager in the day to day running of its first Flagship Store, to be accountable in the absence of the Store Manager. You should be a motivational leader at the forefront of the team, driving them continually forward.

Main duties:

  • To drive the team to deliver exceptional and consistent Customer Service
  • To effectively merchandise the store with a clear understanding of the commerciality of the brands END. promotes
  • To manage all operations related to Stock Control and management
  • The effective delegation of tasks amongst the team
  • To assist the store manager with the training and development of all team members
  • To assist with all elements of Human resource, including recruitment and disciplinary
  • To maintain high Store and Company standards
  • To demonstrate exceptional product knowledge and to share this knowledge with the team

Essential Skill and Attributes:

  • Proven management ability
  • Excellent product knowledge with a genuine love for END. brand and the lifestyle we represent
  • An understanding of the industry as a whole
  • Exceptional leadership skills
  • Capable of working under pressure and in a fast paced environment
  • Customer focussed
  • Excellent communication skills

The job is a full time, permanent position. Salary £19,000 - £24,000 p/a, depending on experience.

Applicants are requested to submit a C.V and covering letter outlining why you want to work for End, and what you can bring to the team to [email protected]

Flagship Store Sales Advisor – Grainger St. – Part Time

END. has a great opportunity for an enthusiastic, driven and motivated individual to join the Sales team in our new Flagship Store. You will be responsible for achieving the highest possible level of customer service whilst driving sales within the store

Main Duties:

  • To develop and maintain the highest levels of customer service
  • To maintain shopfloor and stockroom company standards
  • To provide customers with excellent product and industry knowledge
  • To represent END. Clothing as an exemplary Brand Ambassador

Essential skills and attributes:

  • A keen interest in fashion and the brands END. works with
  • Exceptional attention to detail
  • Ability to work as part of a team
  • Tidy and organised
  • Impeccable self presentation
  • Excellent time keeping and attendance

Permanent position. Competetive salary + bonuses.

Applicants are requested to submit a C.V and covering letter outlining why you want to work for End, and what you can bring to the team to [email protected]

Dispatch Assistant – Silverlink – Full Time

END. has a great opportunity for an enthusiastic, driven and motivated individual to join the END. Clothing Internet Team as a full time Dispatch Assistant. Working across a number of divisions you will be responsible for preparing orders for shipping to customers across the world.

Main Duties

  • Collecting customer orders using a picking list
  • Checking the accuracy of picked orders
  • Packing orders in a variety of presentation bags and boxes to a high quality
  • Packing boxes in to shipping cartons and preparing shipping paperwork
  • Stocking and preparing the work station
  • Helping other team members as required
  • Carrying out any other duties as can reasonably be asked

Essential Skills and Attributes

  • A keen interest in fashion and the brands END. works with
  • Exceptional attention to detail
  • Able to work as part of a team
  • Have a flexible approach to your work
  • Capable of working under pressure and in a fast-paced environment
  • Tidy and organised
  • Excellent time keeping and attendance
  • Understand the importance of meeting deadlines
  • Be prepared to work additional hours from time to time
  • Please note, this role involves light physical work including lifting and stretching

Applicants are requested to submit a C.V and covering letter outlining why you want to work for End, and what you can bring to the team to [email protected]

Front Desk Coordinator – Silverlink – Part time

END. is growing rapidly and we are looking for 3 Front Desk Coordinator’s for our END. HQ. You will be responsible for internal security, receiving visitors, answering phones and directing calls. You must be driven and self motivated.

Main Duties

  • Answer, screen and direct incoming calls within the Company.
  • Greet, identify and announce account representatives, customers, job applicants and other visitors.
  • Maintain visitor records
  • Monitoring the front door, and checking all employees both in and out
  • To communicate and enforce security policies to END. team members without violating their rights.
  • Monitoring CCTV cameras
  • Routine typing and clerical duties

Essential Skills and Attributes

  • Professional and courteous telephone skills
  • Excellent verbal and written communication skills
  • Professional personal presentation
  • Customer Service skills
  • High level of organisation
  • Initiative and ability to work for long periods of time with minimal supervision
  • Reliability
  • Be prepared to work additional hours from time to time

Applicants are requested to submit a C.V and covering letter outlining why you want to work for End, and what you can bring to the team to [email protected]

Back-End Developer – London – Full Time

This is an exciting opportunity for an experienced and talented back-end developer to join our ecommerce team based in London. The successful candidate will be responsible for developing and maintaining Magento Enterprise extensions, customisations and 3rd party integrations in order to support our rapidly growing business. Candidates should have at least 3 years commercial experience working with PHP and MySQL, and ideally 1-2 of those years should have been working with a framework such as Zend or Symphony. Experience in a commercial environment with Magento is a definite plus.

Main Duties

  • Develop new functionality for our highly transactional ecommerce website in the form of custom Magento extensions
  • Support and troubleshoot issues with existing extensions and Magento core
  • Work with the Senior Developer and other key team members to plan new features and functionality
  • Support the front-end development team in creating any functionality required to drive front-end elements
  • Adhere to PHP/MySQL development and Magento best practices
  • Improve performance with caching technologies such as Redis and Varnish
  • Work with our technology partners to ensure successful deployments of technology
  • Stay up to date with new technology and be willing to bring new ideas to the table

Key Requirements

  • At least 3 years commercial PHP / MySQL experience
  • 1-2 years working with a framework (e.g. Zend / Symphony)
  • Experience working with 3rd party integrations and API’s
  • Excellent knowledge of HTML 5, CSS 3, and Javascript libraries such as jQuery/Prototype
  • Experience with GIT or Subversion
  • A passion for creating clean and efficient code
  • Ability to self manage as well as work in team
  • Excellent written and spoken English

Nice to have

  • iOS app development experience
  • Sysadmin experience (LAMP stack)

Applicants are requested to submit a C.V and covering letter outlining why you want to work for End, and what you can bring to the team to [email protected]

Head of Mobile Development – London – Full Time

We are currently seeking an experienced Head of Mobile to join our talented digital development team at END. The ideal candidate will have experience of developing mobile websites and apps and experience of leading a team of designers and developers. This is an extremely exciting opportunity to join a dynamic, growing and highly successful ecommerce business.

About the Role

  • Provide creative and technical leadership for our small team of designers and developers
  • Craft the best mobile experience for END’s highly transactional ecommerce business, both in terms of a mobile optimised website and iOS app/s
  • Promote and demonstrate best practices for creating maintainable, flexible and performant software/web solutions
  • Propose new technologies when they would advance our presence in the mobile ecommerce space
  • Invest time in researching and implementing best mobile web and iOS engineering developments
  • Optimise the performance of the site for best in breed performance and usability
  • Ensure our localisation effort supports introduction to new countries
  • Ability to interpret and act on user and key stakeholder feedback
  • Requires excellent attention to detail and flair for UX
  • Ability to dig into analytics, draw conclusions, and implement A/B and multivariate tests to increase conversions and revenue
  • Work with other departments in the company (such as design, marketing and content) to ensure all mobile output is to the highest standard and representative of the END. brand

Role specific skills and experience

  • 5+ years of a combination of mobile app and mobile website development experience, either in a technical role or as a product manager
  • Ability to communicate technical ideas to nontechnical audience
  • Have had responsibility for shipping at least one well regarded iOS application and mobile website
  • Experience working with API’s
  • Experience producing apps featuring a fast, consistent, and nonblocking user experience
  • Experience with cache and usermutable data management
  • Experience with frameworks
  • Experience with Magento Enterprise or another enterprise ecommerce platform
  • HTML5/CSS3 comfort
  • Continuous Integration and automated testing

Applicants are requested to submit a C.V and covering letter outlining why you want to work for End, and what you can bring to the team to [email protected]

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